Just thought I’d share a few reminders I shared with our staff. These are very basic principles, but as our team grows larger I’ve learned that you cannot make any assumptions! You have to constantly coach. Here are a few rules.

1) Don’t Internalize. Verbalize.
2) Make mistakes. Just Don’t make the same mistakes over and over.
3) Don’t just point out problems. Be the solution.
4) Just Say Hi.
5) Over Communicate. When in Doubt CC.
6) Your Attitude is Your Responsibility.
7) Who You Are is More Important Than What You Do

Along with these principles, I also tried to reiterate a few office rules. For example, we have a 24 Hour rule. We expect staff to respond to emails within 24 hours. As an email culture, we cannot afford to have staff that doesn’t play by that rule because it will bottleneck communication!