I’m doing a session on maximizing environments this afternoon. Thought I’d post the outline in advance. One of our most important and most difficult jobs as leaders is creating the right culture. Here are seven keys to creating the right culture:

#1 Be Yourself

Culture starts with knowing who you are and who you’re not.

#2 Stay Positive
#3 Establish Boundaries
#4 Little Things are Big Things

1% of what you do makes 99% of the difference

#5 Think like a Guest
#6 Exceed Expectations

Good isn’t good enough.

#7 Cast Vision Like Crazy