I’m sharing some lessons learned from Disney over the next few days. Here is Disney lesson #2: the difference between a good experience and a great experience is often good old-fashioned hospitality. And nobody does hospitality like Disney. In Lora’s words: “They dare you to present a need they cannot meet.”

I forgot my camera cord so I couldn’t charge it. First, the Disney concierge called their photo shop and it cost $53 versus $5 on Amazon.com. She said, “That’s too much money.” She said, “Let me send our runner to Walmart to get a cord for you.” I was shocked. I said, “You do that?” She said, “Yup.” Well, they couldn’t find the cord at Walmart so they credited our account $25. Are you kidding? I’m the one who forgot it! Yet they went halvsies with us! But it doesn’t end there. Long story short, their manager had the same cord I had so I borrowed it three times to charge my camera. Unbelievable! Now that’s hospitality from the top down.

We absolutely loved the rides at Disney. The attractions were amazing. But it’s that “welcome home” here and “have a magical day” there that makes your day.

Off the hook hospitality!

“Do not forget to show hospitality to strangers, for some who have done this have entertained angels without ever knowing it.”

Hebrews 13:2