Just thought I’d share something I’ve been learning lately.

I think the toughest decisions are what I’d call 52/48 decisions. They are gut wrenching decisions because it’s six one way and half-a-dozen the other way.

Anyone can make 80/20 decisions. But great leadership is exerted in the close calls.

We’ve been faced with so many close call decisions lately. Most of them are related to the coffeehouse. It seems like there are a million 52/48 decisions. I’ve been reminding our leaders that there is nothing easy about 52/48 decisions. You usually second-guess yourself. But you have to call it like you see it and live with the consequences.

I wish life was 80/20 But more often than not it’s 52/48.